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FAQ – FREQUENTLY ASKED QUESTIONS




Taobao is the biggest online shopping marketplace in China, founded in 2003 by the Alibaba Group. It’s the Chinese version of eBay & Amazon where online shoppers and a wide range of sellers such as retailers, wholesalers and individuals trade different kinds of commodities.

It is where 80% of online Chinese shoppers go to shop every day. Taobao is also getting traction from international shoppers mainly because of its significant price advantage. Moreover, it is where you can find almost anything.

When you search for an item, you will find countless sellers trading for that product. In order to attract consumers & businesses, sellers charge the lowest possible price for their products. Aside from market competition, cheap labor in China is a dominant driver for cheap prices of various commodities.

If you import products from Taobao, it is beneficial for you to take advantage of Taobao Agent service as they know Taobao well and will handle everything to send those products to you, without hassle on your part.



Taobuddy is a one-stop Chinese professional shopping agent and make buying Chinese goods online as smooth as possible. The agent provide FREE service for customers to obtain goods from Taobao, Tmall, JD.com, Vip.com or other chinese online stores as customers wanted.



See: How does Taobuddy work?, where we list down step by step in Order Fulfillment.



The following are the available payment methods to pay for our service:

Bank Transfer (China Bank)
If you choose wire transfer to our China Bank Account in CNY currency, you will be able to AVOID CURRENCY CONVERSION CHARGE, but banks normally charge fixed fee which is ideal for transfers involving larger amounts. Fee depends on your local bank.

Paypal
One of the fastest, convenient, and secure payment methods. You can pay using your Paypal account or card directly (Visa, MasterCard, Discover, American Express) to pay for our services. We shall send you the Paypal invoice where you can make direct payment. Our Payment Processing Charge is 4.4%.

Stripe

Please make sure your Stripe account is verified and your order billing address matches your Stripe account address, as per Stripe policy. Our payment processing fee is 3.4% + 0.3 USD

We don’t accept Stripe payment for some sensitive items, customized items or if the sellers do not allow return & refund.




We will bill you twice for our service. First for buying the product & second for international shipping.

First Bill consists of the Product Price + 0 Service Fee + Local Shipping(if any).

You can pay us thru any of the available methods here: Payment Methods.

Second Bill is for international shipping. Once we have confirmed your payment, we will ship your package according to your chosen shipping method.

Local Shipping is based on seller’s price, to deliver your products to our warehouse.



When you shop in Taobao, everything is stated in Chinese Yuan, as their functional currency.

At Taobuddy, we use US dollar as our main currency. We use the exchange rate 1 CNY = 0.1550 USD to convert Chinese Yuan to US Dollar. The exchange rate is subject to change from time to time. We will update our site for any changes that will affect how we compute your order.

We also accept payments in CNY via Bank Transfer, Alipay, and WeChat Pay, Contact us for more information.



After the first payment, our team will first confirm with the seller if items are available. Most of the time, stock status in seller’s page is inaccurate or not updated. if item out of stock, we refund you for your payment or use the amount as credit for future purchase.

However, due to time difference, from confirming stock availability to receipt of your payment, item may no longer be available, especially involving fast moving items. Taobuddy will inform you of the matter and will seek your advice whether we refund you for your payment or use the amount as credit for future purchase.



Yes, as long as your order is not yet processed by our purchaser. We will refund your payment in full amount to your account. If items in your order were already purchased, We are refuse refund.



If you have fund left in your account, you can either retain the amount for future transaction(s), or request a refund.

Refund via Paypal Service
PayPal charges us 0.30 USD per payment, even if the transaction is a refund. Thus, if you are requesting a refund with Taobuddy. the 0.30 USD will be deducted from total amount to be refunded. In other words, you shall cover the PayPal transaction fee of 0.30 USD in the refund.



Our trusted shipping partners are DHL, EMS. We recommend them for their fast & reliable service. They also offer discounts so you can benefit from lower shipping rates.

But if you have preference in another shipping method, do let us know so we can make special arrangement for you.



You can shop anywhere in the world with our shipping partners, e.g. DHL, EMS & other.

Please contact Customer Service via live chat or email to [email protected], to quote you the price.



We list down below the weight estimate of various items that you can buy from Taobao as reference for cost calculation.

Bag 770g Nail polish 130g
Belts / Chains 200g Nail art products 130g
Bracelet 40g Necklace 60g
Capacitor / Resistor 30g Pants 330g
Cellphone case 80g Plush cloth art toys 410g
Cosplay / accessories 340g Purse 210g
Diode / LED 20g Ring 20g
Doll / accessories 110g Scarf 190g
Dress 380g Shirt 280g
Earring 20g Suits 530g
Football suit 350g Sunglass 180g
Hair accessories 30g T-Shirt 300g
Hat 130g Underwear 80g
IC integrated circuit 10g Watch 340g
Low Shoes 1100g Wig 80g

Use our Cost Calculator.



Prohibited and Restricted items include, but are not limited to, the following:

  • Antiques, works of art and fine art with an individual value in excess of USD 5,000
  • Alcohol, tobacco, prescription drugs, or any illicit or controlled substance or paraphernalia
  • Animal fur products
  • Banknotes, securities, traveler’s checks, currency, cash equivalents of any kind
  • Bullion (of any precious metal)
  • Clinical or biological samples (including but not limited to ****** fluids and tissue samples)
  • Copyright infringing materials
  • Counterfeit goods
  • Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations.
  • Electronic cigarettes, Vaporizors or any related parts or paraphernalia
  • Firearms or ballistic ammunition of any kind, including imitations, or any parts thereof
  • Food Items
  • Fuels, gasoline, matches, combustible substances of any kind
  • Human remains or ashes
  • Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains or ashes, or animal by-products and derived products not intended for human consumption, prohibited for movement by the CITES Convention and/or local law
  • Jewellery, costume jewellery, watches and objects constructed of precious metal and/or stones with a value in excess of £4,000 per waybill
  • Laptop computers – No more than 1 laptop computer per package. Each package may not contain more than 1 lithium ion battery which must be contained within the laptop. No more than two packages per consignment. The shipment must not exceed £5,000 per waybill
  • Lithium batteries:
  • All lithium metal batteries – Lithium metal batteries are generally non-rechargeable and contain metallic lithium
  • Loose lithium ion batteries – Lithium ion batteries do not contain metallic lithium and are rechargeable. These include power banks, USB chargers etc.
  • Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae)
  • Loose precious and semi-precious stones (cut or un-cut, polished or un-polished)
  • Plants of any kind and in any form, including seeds, and animal specimens
  • Pornographic material (whether in printed, film or digital format)
  • Small electronic items, including mobile phones, containing lithium ion batteries – each package may not contain more than 2 batteries which must be contained within the electronic device. No more than two packages per consignment.
  • Solar panels
  • Used car parts and engines – only acceptable if all steps have been taken to nullify hazardous residues
  • Weapons of any kind or any parts thereof, including swords, knives, bayonets etc.
  • Other items that we, at our discretion, believe to be potentially dangerous, hazardous, or illegal.

There may be additional prohibited items specified by the country of destination. It is important for you to know your local custom policies as Taobao Age will not be responsible for any financial losses that may be incurred as a result. Moreover, the recipient is the importer of record and must comply with all the laws & regulations of the destination country.




The price is based on Seller’s price. If the seller offers free delivery in China then Taobuddy will not charge you domestic delivery fee.